2 Visits Per Year
One of the Water Cooler Shop engineers will visit your business every 6 months to service and maintain your machine.
Servicing & Maintenance
Water Cooler Servicing & Maintenance
At Water Cooler Shop, we know that regular servicing is essential to keep your water cooler clean, safe, and working perfectly. That’s why we include a full servicing and maintenance package with every rental water cooler — so you never have to worry about a thing.
What’s Included in Our Water Cooler Servicing?
Our trained engineers visit twice a year to carry out a complete service. Here’s what you get:
Filter Change
It is essential to change the filter to your water cooler every 6 months. Cost of filter and installation is included in your servicing Plan.
Full Sanitisation
Your servicing plan includes full sanitisation of your machine.
Full Exterior Clean
It is incredibly important to keep your machine clean! Our engineer will give your water cooler a full Water Cooler Shop clean.
Annual Hot Tank Descale
The build up of limescale in your water boiler can cause internal damage over time and reduce the quality of your water. Your engineer will fully descale your boilers tank as part of your service plan.
Friendly & Professional Service
You’ll find all of our engineers are friendly and professional with a passion to provide the best service.
Servicing Plan Pricing
Our 3 main servicing plans are below. You can choose a service plan when purchasing a water cooler from our online shop or feel free to choose from your chosen category below and use the ORDER NOW button to make payment. We will then be in touch to arrange your first Water Cooler Shop service.
Alternatively, when renting any of our machines you will benefit from FREE servicing. Renting is incredibly easy and starts from only NZ$TBC + GST per year!
$TBC
NZD + GSTWater Cooler Servicing Plan
Your Water Cooler will be professionally installed by one of our Engineers
This service includes:
- 2 Visits Per Year
- Filter Change
- Full Sanitisation
- Full Exterior Clean
$TBC
NZD + GSTWater Boiler Servicing Plan
Your Water Boiler will be professionally serviced by one of our Engineers
This service includes:
- 2 Visits Per Year
- Filter Change
- Full Sanitisation
- Full Exterior Clean
- Annual Hot Tanks Clean
$TBC
NZD + GSTEZYTAP Servicing Plan
Your Ezytap will be professionally serviced by one of our Engineers
This service includes:
- 2 Visits Per Year
- Filter Change
- Full Sanitisation
- Full Exterior Clean
- Annual Hot Tanks Clean
Why Regular Water Cooler Maintenance Matters
A water cooler is more than just a convenience — it’s a vital part of your workplace’s health, efficiency, and sustainability. Whether you’re serving employees, students, patients or guests, ensuring your water cooler is in top condition has a direct impact on wellbeing and performance.
Here’s why routine water cooler maintenance should never be overlooked:
Protects Water Quality and Hygiene
Over time, water coolers can accumulate bacteria, scale, and other impurities — especially in the internal filters and tanks. Regular servicing ensures your water remains clean, fresh-tasting, and safe to drink. We fully sanitise the internal components and replace the filters, so your team always enjoys the highest standard of drinking water.
Prevents Costly Breakdowns
Like any appliance, neglecting a water cooler can lead to wear and tear that causes failures. Our scheduled maintenance helps spot small issues before they become expensive problems. That means fewer interruptions, fewer callouts, and fewer unexpected bills.
Extends the Life of Your Cooler
Routine servicing dramatically increases the lifespan of your equipment. Clean filters and descaled hot tanks help your cooler work efficiently for years to come, saving you money on early replacements.
Supports Energy Efficiency
A well-maintained water cooler uses less energy. Blockages, mineral build-up and neglected filters can force your cooler to work harder than necessary — wasting electricity and pushing up your bills. Servicing keeps your machine running efficiently and eco-consciously.
Meets Health & Safety Standards
In workplaces, schools, and public buildings, water coolers must meet hygiene and safety guidelines. Our expert engineers ensure your system is fully compliant, with maintenance records available if needed for inspections.
Demonstrates Care and Professionalism
Clean, well-functioning water dispensers show your team and visitors that you care about their health and comfort. It’s a small but meaningful part of creating a positive and professional environment.
Servicing for Purchased Water Coolers
Bought a water cooler from our online shop? You can still enjoy peace of mind with our servicing package. Simply add the maintenance option at checkout, and we’ll schedule your regular service visits — just like we do for our rental customers.
Our flexible servicing plans are ideal for businesses that want to protect their investment and keep their machine in top condition for years to come.
Frequently Asked Questions – Water Cooler Service Plans
Whats included in a Water Cooler Shop Service Plan?
Our service plans are for those who want a hassle free option that ensures your water dispenser is maintained, ensuring the water you dispense is filtered, clean and safe to drink.
Our service plans include:
- A visit from an engineer every 6 months to sanitise and maintain your water dispenser
- Filter change on every engineer visit
- Full sanitisation of your machine
- Full external clean
- The finest customer service
Don’t forget – renting any machines from our online shop includes FREE delivery and FREE installation.
How often will an engineer visit?
A highly experienced engineer will visit your workplace every 6 months to service your water dispenser.
Can I opt for a service plan when purchasing a water cooler outright?
Yes. When buying from our online shop, simply select your relevant service plan from the drop-downs available. The cost of servicing will be added to your total cost.
Is servicing of my water dispenser really needed?
Regular servicing is vital for keeping your water cooler safe, hygienic, and working efficiently. Here’s why:
- Hygiene & Safety: Over time, bacteria and biofilm can build up inside a water cooler. Regular sanitisation and filter changes ensure the water you drink is always clean, safe, and fresh.
- Better-Tasting Water: Old or clogged filters affect taste and odour. Replacing them every 6 months keeps your water crisp, pure, and pleasant to drink.
- Reliability & Performance: Servicing helps prevent breakdowns by catching small issues early. This means your cooler consistently delivers chilled or hot water when you need it.
- Compliance & Peace of Mind: Businesses, especially in healthcare, education, and hospitality, must meet strict hygiene standards. Regular servicing ensures your cooler is fully compliant and professionally maintained.
- Extended Lifespan: A properly serviced cooler will last longer, saving you money on replacements and repairs in the long run.
What happens if my cooler breaks down between services?
We have you covered for any faults or breakdowns. If you’re on a service plan, we’ll arrange an engineer visit as soon as possible to get your cooler back up and running. If any parts need replacing, we’ll do this completely FREE!!
Need Help Choosing a Water Cooler Servicing Plan?
Whether you’re renting or buying, our expert servicing is designed to keep things simple and stress free. If you’re unsure which package is right for you, just get in touch, we’re happy to help!