Terms and Conditions

Last updated: [TBC: date]

These terms apply when you use this website and when you buy, rent or book services from Water Cooler Shop (“we”, “us”, “our”). By using our website or placing an order, you agree to these terms. Please read them carefully.

Nothing in these terms limits your rights under New Zealand consumer law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, except where the law allows (see “Business customers” below).

Who we are

Water Cooler Shop [TBC: legal entity name and NZBN]
629 Queens Street, Auckland CBD 1010, New Zealand
Email: info@watercoolershop.co.nz
Phone: 09 123 4567

Using our website

• You may use this website to find out about our products and services, make enquiries and place orders.
• You must not misuse the website, for example by trying to gain unauthorised access, interfering with how it works, or using it for anything unlawful.
• We try to keep the information on our website accurate and up to date, but product details, images and availability may change. Product images are for illustration and may differ slightly from the actual product.
• The content on this website, including text, images and logos, belongs to us or our suppliers and must not be copied without permission.

Prices

• All prices are in New Zealand dollars (NZD). [TBC: whether website prices include or exclude GST — this must be clear on every price.]
• Some products and services are priced on request (“Contact us for pricing”). We will give you a written quote before you commit.
• We may change our prices at any time, but the price that applies to your order is the price shown when you placed it. If we have made an obvious pricing error, we will contact you before processing your order and you may cancel it.
• Delivery and installation charges, if any, are shown at checkout or in your quote. [TBC]

Orders

• When you place an order, we will send you an email confirming that we have received it. A contract is formed when we confirm that your order has been accepted.
• We may decline or cancel an order, for example if a product is unavailable or we cannot deliver to your area. If we do, we will refund any amount you have paid.
• Please check your order carefully, including delivery and installation details, and let us know straight away if anything is wrong.

Payment

Payment is due when you place your order, unless we have agreed other terms with you in writing (for example, invoicing for business accounts). Payments are processed securely by our payment providers [TBC: e.g. WooPayments (Stripe) and/or PayPal]. We do not see or store your full card details. Products remain our property until they are paid for in full.

Delivery and installation

• We deliver and install in the Auckland area. [TBC: other areas and courier delivery for parts and filters.]
• Delivery and installation times we give are estimates. We will keep you informed if there is a delay.
• Mains-connected (plumbed-in) products must be installed by our technicians or a licensed plumber, in line with the manufacturer’s instructions and the relevant New Zealand standards.
• You are responsible for giving us safe access to the installation site and for making sure a suitable power supply, water supply and drainage are available, as described in the product details.
• Risk in the products passes to you when they are delivered. [TBC: full Shipping & Returns policy.]

Returns, refunds and faults

• Under the Consumer Guarantees Act 1993, products must be of acceptable quality, fit for purpose and match their description. If a product has a fault, contact us and we will repair, replace or refund it as the Act requires.
• Change-of-mind returns: [TBC: whether accepted, the time limit, condition of the product, and who pays return shipping]. Installed and plumbed-in products, filters and consumables may not be returnable for change of mind.
• Approved refunds are made to the original payment method.

Warranties

Many of our products come with a manufacturer’s warranty, as described in the product details. These warranties are in addition to your rights under the Consumer Guarantees Act. [TBC: full Warranty policy.]

Rentals and servicing

Water cooler rentals and servicing plans are also covered by our Rental Terms and the details in your rental or servicing agreement, including the rental period, payments, servicing visits, and what happens at the end of your rental. If there is any conflict, your signed agreement applies. [TBC: Rental Terms page.]

Business customers

If you are buying for the purposes of a business, you agree that the Consumer Guarantees Act 1993 and sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply, to the extent permitted by law, and that it is fair and reasonable for you to be bound by this. [TBC: confirm with legal adviser.]

Our liability

To the extent permitted by law, we are not liable for any indirect or consequential loss, such as loss of profits or business interruption, arising from your use of our website or products. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under New Zealand law.

Privacy

We handle your personal information as described in our Privacy Policy.

Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.

Governing law

These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction over any dispute.

Contact us

If you have any questions about these terms, please get in touch or email info@watercoolershop.co.nz.